Can you please tell me how to use your products?
Absolutely not. Our products are sold for RESEARCH PURPOSES ONLY. To reiterate we are a supply company and research questions are beyond our scope of knowledge.
How long does it take to process your orders?
Most orders are processed and ship the same day. Orders placed after 11am EST will ship the following day (excluding Sundays). Because we ship from within the USA, you can expect your package fast regardless of how you decide to pay. However please note that during this pandemic we are experiencing unsual delays in all levels of shipping due to limited staff at USPS
Who do you use to deliver your orders?
We proudly use the United States Postal Service, www.usps.com. USPS has been extremely reliable and gives us the ability to ship to P.O. Boxes if need be.
Why isn’t my country listed on the checkout page?
If your country isn’t listed on our checkout page it’s because we do not ship there. Excluded countries include Denmark, Germany, Hawaii, Norway, New Zealand, United Kingdom, India or The Philippines.
Why does the US Postal Service show the order in their system but no more information?
We drop off an average of 200 packages per day and we can not wait for each package to be scanned, nor do they look forward to scanning so many. Give it a day or two for their system to update at the next sorting facility; it will scan.
Where do you ship from?
Our products are shipped depending on stock, from multiple fullfilment centers including Colorado, Florida, and South Carolina, USA.
How can I be assured that your products are genuine?
Our business’s success relies upon you being satisfied and returning. Our products are made adhering to the strictest oversight and controls. We guarantee above 99% purity on all our products or we will happily replace your order free of charge!
What does PINNACLE PEPTIDES do?
We are a research peptide and research chemical supply company.
Do you take phone orders?
No, all orders should be placed online via our secure, encrypted online store.
Do you offer overnight shipping?
Not yet. We do offer an Express option that in most cases take 1 to 2 days for delivery but is not guaranteed due to USPS policy and the current pandemic.
Do you accept returns or give refunds for unused products?
For health and safety reasons involving research chemicals and peptides we do not accept returns or refunds on products sold. All sales are final. We will however replace any product if it does not meet at least 99% Purity.
How do you store peptides?
All of our peptides are stable at room temperature for approximately 2 years. However, once you reconstitute them, we recommend storing them in the refrigerator.
Why haven’t I gotten an email responses from you about my order?
Check your spam folder. Our system automatically generates responses including the initial order confirmation, processing status email, and shipment email when your order is complete with tracking number.
Where can I go to get more info on Melanotan II?
There are endless arrays of information online for Melanotan II, we do not comment on anything regarding its alleged uses or how to administer this product. By purchasing from us you are agreeing you are qualified to handle these peptides and will NOT ingest them.
Where are your Peptides and Liquid Research Chemicals manufactured?
All of our products are proudly manufactured right here in the U.S.A.!
I clicked “Process Order” on the checkout screen but nothing happened, did my order go through?
Sometimes if your order does not get processed you may have to clear your browser’s cache or change browsers. When you successfully click the “Process Order” button, a processing status bar will appear as your order is being sent to us. Normally orders are accepted within 30 seconds depending on your internet connection. If it takes longer than 2 minutes, you can contact us at [email protected] or at (800) 393-6010 for assistance. We also have live chat directly on the site usually available from 9am-6pm (EST). Also, check your inbox and spam/junk folders to see if you received the confirmation email from us, it is sent automatically when a transaction is completed.